Senior Associate Specialist

2 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role

The Senior Associate Client Success Specialist is a key member of our team, responsible for driving client value and growth. This role requires a strong understanding of our client's business strategy and the ability to develop and maintain solid stakeholder relationships.

Key Responsibilities:

  • Develop and maintain relationships with client representatives to Management level, being recognized as the client's trusted advisor.
  • Ensure the client is able to interact successfully with our company and to optimize the engagement.
  • Act as an escalation point for client issues which are not being resolved through standard process, facilitating a satisfactory client outcome.
  • Proactively help the client to realize demonstrable value from our offers and meet their original business objectives.
  • Drive up-sell of existing offers/services and close deals to achieve revenue targets.
  • Identify cross-sell opportunities and facilitate engagement with Sales/GTM functions to engage the client on these opportunities.
  • Minimize churn at renewal and seek opportunities to drive up-sell/cross-sell as part of the renewal process.

Requirements:

  • Good interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
  • Developing account planning and stakeholder mapping and management techniques.
  • Ability to interpret a client's business strategy/plans and understand opportunities for our solutions/services.
  • Knowledge of our offers and services, including the core functionality and features, linkage within our service portfolio, pricing structures, client benefits.
  • Ability to provide an external industry viewpoint and to highlight our expertise and differentiated offerings.
  • Solid sales skills with the ability to identify up-sell opportunities and close resulting deals.
  • Good knowledge and understanding of IT service environment, service operations and ITIL practices.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.



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