Senior Client Onboarding Specialist

1 week ago

Tiruppur, Tamil Nadu, India beBeeBusiness Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Business Operations Specialist Job Description

The ideal candidate will play a pivotal role in ensuring seamless client onboarding, maintaining smooth coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Key Responsibilities:
  • Client Onboarding: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
  • Traffic Assurance: Track monthly traffic targets received from stakeholders and break them down into weekly and daily targets to ensure timely achievement.
  • Telco Coordination: Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues.
  • Reports & Analytics: Publish daily performance reports of clients for review, routing deviations, and highlight reasons for traffic growth or dip with the sales team for corrective action.
  • Collaboration: Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Improvement: Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

Required Skills and Qualifications:

  • Bachelor's/Master's degree.
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate and able to work in a fast-paced environment.

Benefits:

  • Impactful Work: Play a key role in safeguarding our assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Why Choose Us?

We are an equal opportunity employer, committed to creating an inclusive environment for all employees.

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