E-commerce Fulfillment Director

5 days ago


Kolkata, West Bengal, India Pointo Full time

Job Title: E-commerce Fulfillment Director

About Us:

Pointo is a leading e-commerce company that specializes in dark store management. Our mission is to provide efficient and effective operations for our customers.

Job Summary:

We are seeking an experienced E-commerce Fulfillment Director to oversee the setup, management, and optimization of our Pointo Hubs. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management.

Key Responsibilities:

  • Lead the planning, setup, and operational launch of new Pointo Hubs in strategic locations.
  • Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
  • Design and implement efficient workflows to optimize product flow, picking, and packing processes.
  • Take full ownership of the P&L for each hub, ensuring cost efficiency and profitability.
  • Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
  • Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
  • Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
  • Implement robust inventory management systems to monitor stock levels and ensure product availability.
  • Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfillment.
  • Leverage technology and automation tools to optimize picking, packing, and delivery processes.
  • Establish and monitor KPIs for operational performance, including order fulfillment times, accuracy, and customer satisfaction.
  • Build and manage a high-performing team responsible for the day-to-day operations of the hubs.

Requirements:

  • Bachelor's degree in Business, Operations Management, Supply Chain, or a related field. A Master's degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
  • 7-10 years of experience in operations management, with at least 3-5 years focused on dark store setup and management.
  • Proven experience in managing P&L responsibilities and driving operational profitability.
  • Experience in retail, e-commerce, or logistics with a deep understanding of fulfillment operations.

Estimated Salary: ₹45-70 Lacs per annum



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