Order Fulfillment Specialist

4 weeks ago


Kolkata, West Bengal, India Genpact Full time
About Genpact

Genpact is a global professional services firm delivering outcomes that shape the future. With over 125,000 people across 30+ countries, we serve leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Role Overview

We are hiring candidates for Order-to-Cash profile in Kolkata, West Bengal. This is a night shift role, requiring immediate joiners.

Job Description
  • Making collection calls to customers, emailing or faxing invoices as per their requests.
  • Identifying and resolving unidentified cash and leading end-to-end process of Cash applications.
  • Processing cash application functions to invoices at assigned sites, ensuring timely, accurate, and confidential DRR (Daily Receipt Reconciliation).
  • FOLLOWING up on customer/internal disputes, customer questions, and working between departments to get a resolution.
  • Reconciling orders to match customer books, including validating credits or debits and sending them to customer for collection or refund.
Requirements
  • Graduate in Commerce (B.Com/BBA) with a minimum experience of 18 months in Order to Cash.
  • Excellent English language skills (verbal and written).
What We Offer

As an Equal Opportunity Employer, Genpact offers a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.



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