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Residential Concierge Associate

1 month ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world create amazing moments through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the highest level of hospitality and professionalism. Whether you work with us or stay with us, we believe our purpose is to create lasting impressions that will stay with you for a lifetime.

At Four Seasons Hotel Mumbai, located in the heart of Worli, we offer an intimate, boutique atmosphere with unparalleled food & beverage options. From AER Mumbai, an award-winning rooftop bar, to San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen, we provide an extensive menu offering Indian, Chinese, Thai, and Japanese delicacies.

Job Responsibilities:

  • Assist residents with luggage, transportation requirements, deliveries, parcels, groceries, etc.
  • Position yourself at the residences lobby entrance to assist with opening and closing doors and greet residents, resident's guests
  • Ensure the residences driveway is well managed at all times
  • Assist with move-in and move-out logistics to ensure a smooth process if requested
  • Provide information regarding residential and/or hotel/resort events, services, and amenities
  • Assist in Residential Lobby service - answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to units
  • Perform any special projects deemed necessary by your Residential Leader
  • Assist homeowners transporting items to and from their units

Additional Responsibilities:

  • Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
  • The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks
  • Relieve other residential roles for meal periods and in case of emergency

Required Skills and Qualifications:

  • Bachelors degree from a reputed university
  • The ability to communicate in English and in local language
  • Prior working experience in hospitality industry: preferably in luxury setting

Estimated Salary: ₹800,000 - ₹1,200,000 per annum (dependent on qualifications and experience)