Guest Services Attendant

6 months ago

Mumbai, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Responsibilities

The Residential Page/Attendant will work closely with the Residential Concierges being a reference point for arrival and departure; ensuring that all residents' deliveries are delivered promptly. The Residential Page/Attendant will also respond to requests in a timely andefficient manner set forth by our core standards. The Residential Page/Attendant will also be flexible in handling other duties related to the Residential Concierge department that will be assigned by the Residential Concierges.

Tasks

Assist residents with luggage, transportation requirements, deliveries, parcels, groceries, etc. 

Positions at the residences lobby entrance to assist with opening and closing the doors and greets residents, resident’s guest

Ensures the residences driveway is well managed at all time.

Assists with move-in and move-out logistics to ensure a smooth process if requested.

Provide information regarding residential and/or hotel/resort events, services and amenities

Assist in Residential Lobby service - answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to units.

Perform any special projects deemed necessary by your Residential Leader.

Assist homeowners transporting items to and from their units .

Additional Responsibilities

Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities

The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.

Relieve other residential roles for meal periods and in case of emergency

Skills And Competencies

Bachelors degree from a reputed university

The ability to communicate in English and in local language

Prior working experience in hospitality industry: preferably in luxury setting

Education

Bachelors in Hospitality/Graduate from a reputed university

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