Relationship Development Specialist

3 weeks ago


Delhi, Delhi, India Highfly Sourcing Full time

Position Summary

Highfly Sourcing seeks a highly skilled CRM Specialist to develop and manage client relationships, implement CRM strategies, and ensure a seamless experience for clients throughout their visa and immigration journey.

Main Responsibilities

CRM Strategy and Implementation:

  • Design and execute CRM strategies to enhance client engagement, retention, and satisfaction.
  • Implement and manage CRM software and tools to streamline client interactions and processes.

Client Relationship Management:

  • Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues.
  • Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business.

Data Management and Analysis:

  • Maintain and update client records in the CRM system, ensuring accuracy and confidentiality.
  • Analyze client data and feedback to identify trends, opportunities for improvement, and areas for growth.

Marketing and Communication:

  • Collaborate with the marketing team to develop and execute targeted campaigns and communication strategies.
  • Create and distribute newsletters, promotional materials, and client communications to keep clients informed and engaged.

Process Improvement:

  • Identify and implement process improvements to enhance the efficiency and effectiveness of CRM activities.
  • Work closely with other departments to ensure seamless coordination and service delivery.

Reporting and Metrics:

  • Generate and analyze CRM reports to track key performance indicators (KPIs) and measure the success of CRM initiatives.
  • Provide regular updates and insights to management on CRM performance and client satisfaction.


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