Customer Relationship Management Specialist
2 weeks ago
Aimlay Pvt. Ltd is seeking a skilled Customer Relationship Management Specialist to join our team. In this role, you will be responsible for interacting with customers, making follow-up calls, and collecting amounts due. Additionally, you will build and maintain relationships with existing clients, engage and retain customer accounts, and upsell our services.
Key Responsibilities- Interact with customers via phone and email to collect payments and upsell our services.
- Build and maintain strong relationships with existing clients to ensure customer satisfaction.
- Engage and retain customer accounts by delivering exceptional customer experiences.
- Establish buying cycles, customer needs, and create customer-supplier relationships.
- Process payments and refunds in a timely manner.
- Upsell our services to increase company sales.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Keep existing customers informed about ongoing projects.
- Coordinate with the Sales and Accounts teams regarding payment and work status.
- 3+ years of experience in a CRM Executive/Sr. Executive, BDM, Customer Success, or Collection Specialist role.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Excellent communication skills (written and oral).
- Skilled in negotiation and problem-solving.
- Bachelor's degree.
- Preference for B2B experience.
- Cell phone reimbursement.
- Internet reimbursement.
- Leave encashment.
- Paid time off.
- Provident Fund.
- Morning shift.
- Quarterly bonus.
Yes.
Application Question- Are you comfortable working in Rohini Sec-24?
- CRM experience: 3 years (required).
- English (required).
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