
Customer Support Professional
2 days ago
Job Overview:
We are seeking a skilled Customer Service Professional to provide exceptional support and ensure timely resolution of customer issues.
- Main Responsibilities:
- Contact customers who report issues with their vehicles and offer accurate information and solutions regarding warranty coverage, claims, and service processes.
- Coordinate with service centers, mechanics, or technical teams to resolve customer problems efficiently.
- Raise and track warranty claims, ensuring all documentation is accurate and complete.
- Provide first-level technical troubleshooting guidance based on customer feedback.
- Follow up with customers until the issue is resolved and ensure high satisfaction.
- Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Elevate complex cases to higher technical support or warranty teams when necessary.
Requirements:
- Education: A minimum graduate degree in any field; preference to candidates with an automotive or technical background.
- Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Languages: Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.
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