Customer Support Professional
1 day ago
We are seeking an experienced professional to provide exceptional customer service and support across various channels.
- Confirmation calls for address verification on COD/prepaid orders.
- End-to-end customer support via phone, WhatsApp, email, and social media platforms.
- Efficient handling of returns and exchanges with empathy.
- Capturing customer insights and feedback to enhance products, packaging, and overall brand experience.
- Accurate records of interactions and follow-up with customers until resolution.
- Collaboration with operations and marketing teams for seamless order fulfillment and customer journey.
- Proactive identification of patterns in customer queries and suggesting improvements.
- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi (written and verbal).
- Strong problem-solving skills and ability to handle challenging situations calmly.
- Highly active, energetic, and empathetic individual with a customer-centric attitude.
- Comfortable with phone support, WhatsApp Business, email, and CRM tools.
- Will to work on-site at our office location.
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Customer Support Professional
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