Customer Support Executive

3 days ago

Ahmedabad, Gujarat, India Right Human Nutrition Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Support Executive

Location: Science City, Ahmedabad

Company: Right Human Nutrition Pvt. Ltd.

Job Description:

We are seeking a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate will be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply

Key Responsibilities:

  • Customer Support:
  • Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
  • Address and resolve customer inquiries and complaints regarding products and dispatch.
  • Assist customers with product information, order status, and other related queries.
  • Communication:
  • Maintain positive and professional behavior with customers at all times.
  • Respond promptly to customer queries and ensure all interactions are recorded accurately.
  • Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
  • Issue Resolution:
  • Identify and resolve customer issues efficiently.
  • Escalate complex issues to the appropriate departments when necessary.
  • Follow up with customers to ensure their concerns are resolved satisfactorily.
  • Order Management:
  • Assist customers with order placements, modifications, and cancellations.
  • Coordinate with the dispatch team to track orders and provide updates to customers.
  • Handle product returns, exchanges, and refunds as per company policies.
  • Product Knowledge:
  • Maintain in-depth knowledge of Right Human Nutrition's products and services.
  • Provide accurate information to customers about product features, benefits, and usage.

Requirements:

  • Technical Skills:
  • Familiarity with customer service tools and software.
  • Basic knowledge of CRM systems.
  • Proficiency in using communication tools like email, WhatsApp, and call systems.
  • Experience:
  • Minimum of 1-2 years of experience in customer service or support roles (preferred).
  • Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
  • Personal Attributes:
  • Strong problem-solving skills.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.
  • Patience and empathy in dealing with customer concerns.

How to Apply:

Interested candidates, please send your resume and a cover letter to and We look forward to welcoming a new member to our dynamic team

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