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Customer Support

2 weeks ago

Ahmedabad, Gujarat, India Outsourced Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Overview
Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position:
Bilingual Customer Support (Onsite) - Punjabi and English
Location: Onsite - India
Employment Type: Full-time
Schedule: 9am-6pm EST
About the Role:
We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality.

Key Qualifications

  • Fluent in English & Punjabi (speaking, reading, and interpretation)
  • Experience in customer service, scheduling, or administrative support
  • Comfortable using scheduling software and electronic medical records (EMR) systems
  • Strong phone etiquette and interpersonal skills
  • Ability to interpret and file medical documents accurately
  • High level of discretion and confidentiality

Key Responsibilities:

  • Answer and manage inbound calls from patients in a professional manner
  • Schedule, change, and cancel medical appointments using booking software
  • Communicate messages between patients and medical staff (physicians)
  • Enter and format patient records in electronic medical systems
  • Review, interpret, and digitally file faxes and medical documents
  • Interview patients to complete forms, case histories, and documentation
  • Maintain strict confidentiality of all patient and medical information

What we Offer

  • Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.
  • Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.

  • Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.

  • Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.

  • Sick Leave: 12 days per year, available after probation.

  • Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.

  • Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.