Collections Operations Director

2 weeks ago


Gurgaon, Haryana, India Rislent Solutions Full time

Rislent Solutions is seeking a seasoned professional to lead our centralised Collections Operations. As Collections Operations Director, you will be responsible for overseeing the centralised collections team, improving recovery processes, and driving various teams for operational efficiency within the collections vertical. This role requires expertise in process optimization, team management, and regulatory compliance.

Responsibilities:
  • Develop and implement strategic initiatives to improve collections efficiency and maximize recoveries.
  • Identify opportunities for process automation, standardization, and streamlining to improve collection outcomes and enhance customer experience.
  • Ensure that all collections activities are in full compliance with regulatory requirements.
  • Track and analyse key performance indicators (KPIs) such as recovery rates, delinquency metrics, and customer contact efficiency.
  • Liaise with other departments to ensure a cohesive approach to collections and debt recovery.

This is a leadership role that requires strong leadership and team management skills. The ideal candidate should have a proven track record of improving recovery rates and operational efficiency. A Bachelor's degree in business, finance, or a related field; MBA or equivalent experience is preferred.

The salary for this position is estimated to be around ₹25 lakhs per annum, based on industry standards and location.



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