Help Desk Specialist
3 weeks ago
We are seeking a skilled Help Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will possess excellent customer service skills and the ability to troubleshoot technical issues.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person.
- Resolve technical issues related to computer hardware, software, network, and telecommunications systems.
- Record and maintain records in the Incident Management system.
- Collaborate with technical staff to resolve recurring problems and issues.
- Document and submit problem resolutions to the Service Desk knowledge database.
Requirements:
- Proficiency in supporting Microsoft Windows Server Operating Systems, Microsoft Office365 Suite, and Active Directory User Administration.
- Knowledge of ITSM Tool JIRA.
- Minimum 3-5 years of experience working in an Enterprise IT environment.
- Shift times are 24x7 rotational shifts.
Working with our team at Vimerse Infotech Inc., you will be part of a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction.
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