Help Desk Specialist

3 weeks ago


Pune, Maharashtra, India Vimerse Infotech Inc Full time
Job Title: Service Desk

We are seeking a skilled Help Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will possess excellent customer service skills and the ability to troubleshoot technical issues.



Key Responsibilities:


  • Provide technical support to clients via phone, email, or in-person.
  • Resolve technical issues related to computer hardware, software, network, and telecommunications systems.
  • Record and maintain records in the Incident Management system.
  • Collaborate with technical staff to resolve recurring problems and issues.
  • Document and submit problem resolutions to the Service Desk knowledge database.


Requirements:


  • Proficiency in supporting Microsoft Windows Server Operating Systems, Microsoft Office365 Suite, and Active Directory User Administration.
  • Knowledge of ITSM Tool JIRA.
  • Minimum 3-5 years of experience working in an Enterprise IT environment.
  • Shift times are 24x7 rotational shifts.


Working with our team at Vimerse Infotech Inc., you will be part of a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction.
  • Help Desk Specialist

    1 month ago


    Pune, Maharashtra, India Hawaii Tech Support Full time

    Job Title: Help Desk EngineerHawaii Tech Support is seeking a skilled and dedicated Help Desk Engineer to provide first-line technical support to our clients. As a Help Desk Engineer, you will be responsible for diagnosing and resolving hardware, software, cloud applications, and network-related issues.Key Responsibilities:Provide timely and accurate...


  • Pune, Maharashtra, India Sri Sai Overseas Recruitment Full time

    Job SummarySri Sai Overseas Recruitment seeks a skilled Help Desk Support Engineer L2 to provide technical support and troubleshooting for our clients. The ideal candidate will have a strong background in Microsoft Exchange, Microsoft 365, and VMware vSphere, as well as experience with cloud hosting technologies such as AWS or Azure.Key...

  • Help Desk Specialist

    3 weeks ago


    Pune, Maharashtra, India BirlaSoft Full time

    Main Responsibilities:Our ideal candidate will be responsible for providing exceptional technical support to end-users, ensuring seamless access to company resources and applications. This role involves remotely installing, configuring, and troubleshooting various software applications, hardware devices, and network connectivity issues.Key Activities:Remote...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...

  • Zoho Consultant

    4 weeks ago


    Pune, Maharashtra, India The Desk Full time

    Customize and Configure Zoho ApplicationsAs a Zoho Consultant at The Desk, you will work closely with senior consultants to customize and configure Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.Key ResponsibilitiesDeliver customized solutions on time with support from experienced team members.Support the...


  • Pune, Maharashtra, India Staff4Me Full time

    We are seeking a skilled Virtual Desk Support Specialist to provide exceptional customer service and support to our clients at Staff4Me. As a Virtual Desk Support Specialist, you will be responsible for handling incoming calls and messages, providing accurate information, and assisting with administrative tasks.Responsibilities:Answer incoming calls and...

  • Zoho Consultant

    1 month ago


    Pune, Maharashtra, India The Desk Full time

    Job DescriptionThis is a remote position that requires customization and configuration of Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.As a Zoho Consultant, you will work under the guidance of senior consultants to deliver customized solutions on time with support from experienced team members.You will...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk AgentExperience Range: 1 to 4 yearsLocation: IndiaKey Responsibilities:Provide exceptional customer service and support via phone, email, and chatAssist customers with technical issues and route complex problems to the appropriate teamCollaborate...


  • Pune, Maharashtra, India Radical Technologies Full time

    Job OverviewRadical Technologies is seeking a skilled Help Desk Professional to join our team. This role involves providing technical support and implementing solutions for our clients.Compensation PackageThe estimated monthly salary for this position is ₹8,000.About the JobAs a Technical Support Engineer with Radical Technologies, you will be responsible...

  • Help Desk Specialist

    4 weeks ago


    Pune, Maharashtra, India Radical Technologies Full time

    Desktop Support Engineer RoleWe are seeking a skilled Desktop Support Engineer to join our team at Radical Technologies. As a key member of our IT department, you will be responsible for installing and configuring software and hardware, managing network servers and technology tools, and ensuring the security of our systems through access controls, backups,...


  • Pune, Maharashtra, India The Desk Full time

    Customize and Configure Zoho ApplicationsAs a Zoho Consultant Expert, you will work with senior consultants to customize and configure Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.You will deliver customized solutions on time, with support from experienced team members, and support the analysis of business...

  • Zoho Consultant

    3 weeks ago


    Pune, Maharashtra, India The Desk Full time

    About the RoleWe are seeking an experienced Zoho Consultant to join our team at The Desk. As a Zoho Consultant, you will be responsible for customizing and configuring Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.Key Responsibilities:Deliver customized solutions on time with support from experienced team...


  • Pune, Maharashtra, India Fujitsu Full time

    About the RoleWe are seeking a highly skilled Service Desk Technical Support Specialist to join our team at Fujitsu. This is an exciting opportunity for a technical expert to provide exceptional support to our clients.Job SummaryThe successful candidate will be responsible for analyzing and resolving technical problems for School Districts in Ontario,...


  • Pune, Maharashtra, India Wipro Full time

    We are seeking a skilled IT Service Desk Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring timely resolution of technical issues.Our ideal candidate will possess excellent communication skills, both written and verbal, as well as a strong understanding...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Description:As a Service Desk Support Specialist at WNS Global Services, you will be responsible for providing exceptional customer service and technical support to our clients. Key responsibilities include:Must-Haves:Excellent written and verbal communication skills in EnglishWorking knowledge of ITIL best practices (at least V3)Customer handling...


  • Pune, Maharashtra, India Wipro Full time

    Job Title: Service Desk AnalystJob Summary: Wipro is seeking a highly skilled Service Desk Analyst to join our team in Pune (Hinjewadi) location. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for service desk...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Job Title: Senior Infrastructure SpecialistFulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education,...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at WNS Global Services. As a key member of our IT Service Desk, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesProvide timely and efficient support to clients via phone, email, and chatCoordinate with resolver groups...