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Strategic Client Growth Leader
2 weeks ago
Job Description
">As a Lead Customer Success Manager, you will spearhead our B2B client relationships and drive customer success at the highest level. This role is part of our WFM business unit, where you will be responsible for owning and driving customer success strategies, ensuring long-term retention and growth.
">Responsibilities:
">- ">
- Own and drive customer success strategies to ensure long-term retention and growth">
- Lead high-value client relationships, delivering an exceptional B2B experience">
- Oversee seamless onboarding processes to ensure clients realize value from day one">
- Act as the strategic partner for key clients, fostering deep and impactful relationships">
- Take charge of escalations and proactively resolve customer challenges">
- Implement proactive strategies to enhance customer satisfaction and retention">
- Collaborate with sales and product teams to drive account expansion and revenue growth">
- Identify opportunities for upselling and cross-selling, ensuring maximum client value">
Requirements:
">We are looking for a strategic thinker who thrives on customer delight and team leadership. To succeed in this role, you will need:
">- ">
- Proven experience of 8+ years in Customer Experience or Account Management, preferably in a B2B SaaS environment">
- Strong leadership and strategic thinking skills with a track record of managing high-value accounts">
- Excellent communication, negotiation, and relationship-building abilities">
- Experience with CRM software and customer success tools to optimize client interactions">
- Data-driven mindset with a passion for improving customer journeys and business outcomes">
- Ability to work across different time zones and manage global customer accounts">
Benefits:
">At Payoneer, we offer a diverse and inclusive workplace, with equal opportunities for all qualified applicants. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments.
">How to Apply:
">If this sounds like a business, a community, and a mission you want to be part of, apply today.
"]},