Customer Advocate
1 week ago
Aisera is a pioneering provider of AI-driven solutions, leveraging cutting-edge technology to empower business transformation and drive revenue growth. Our AI Copilot, built on AiseraGPT and Generative AI, facilitates a self-service model, delivering human-like experiences and auto-remediating requests through AI workflows.
With 400+ integrations and 1200+ prebuilt workflows, our customers achieve 75%+ automation and 90% cost reduction. Our seasoned founding team has led companies through several successful startups and acquisitions, giving employees a high degree of responsibility and ownership.
As a Customer Engineer at Aisera, you'll be part of a dynamic and fast-paced team, working on a world-class Customer Success initiative. You'll be assigned specific customer accounts, responsible for keeping them in good health, and working to accomplish customer goals, solve technical issues, and answer technical questions.
Key Responsibilities:
- Be the primary technical point of contact for customers.
- Verify Aisera has access to the right information from customer backend systems.
- Train the AI system to provide the best answers to questions.
- Develop workflows/RPAs based on customers' requirements, requiring scripting knowledge.
- Triage technical issues and work with Engineering toward resolutions.
Requirements:
- 5+ years of Customer engineering, software development, or DevOps experience.
- Experience in customer-facing roles.
- Scripting knowledge using languages like bash, Java, JavaScript, python, or similar.
- REST API knowledge – making calls and troubleshooting errors.
- Security standards and practices, including oAuth, SAML, and SSO.
- Bachelor's degree or equivalent knowledge in computer science, engineering, or a related field.
- Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow.
- Ai technologies knowledge is a plus.
Why Aisera?
We're passionate about building Enterprise-level applications in AI and Automation, and we're looking for experts to join our growing team. We offer medical, dental, and vision benefits, holidays and flexible PTO, paid family leave, stock options, and an employment assistance program.
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