Service Desk Operations Manager

1 week ago


Bharatpur, Rajasthan, India beBeeLeadership Full time ₹ 17,99,000 - ₹ 19,99,900
IT Service Desk Leadership Role

This leadership position oversees daily operations of the IT Service Desk team, driving service delivery excellence through effective shift scheduling, workload balancing, and real-time queue monitoring.

Key Responsibilities:

  • Lead daily operations for assigned teams, ensuring adherence to SLAs.
  • Provide expert guidance on complex tickets escalated within the team.
  • Conduct performance check-ins and mentor team members to drive professional growth and development.
  • Collaborate with peer leaders to ensure consistency in service delivery.

Requirements:

  • 5+ years of experience in IT support, including 1–2 years in a team lead or supervisory role.
  • Proven ability to coach and develop frontline staff in high-volume environments.
  • Strong analytical and documentation skills, focusing on measurable outcomes.

Preferred Qualifications:

  • Experience operating within a pod-based support model, emphasizing collaboration and shared goals.
  • ITIL Foundation certification or working knowledge of ITIL practices.

What We Offer:

A dynamic work environment that fosters growth, continuous learning, and teamwork.

How You'll Thrive:

By delivering exceptional service, leading by example, and striving for excellence in all aspects of your work.


  • Front Desk Manager

    1 week ago


    Bharatpur, Rajasthan, India beBeeFinancial Full time ₹ 6,00,000 - ₹ 8,00,000

    Accounting Clerk Night ShiftThe role of a Night Auditor/Manager involves overseeing overnight front desk and accounting tasks, including managing guest interactions, balancing financial transactions, and preparing daily financial reports.Main Responsibilities:Welcome guests in a warm and friendly manner overnight.Handle reservations and arrange for amenities...


  • Bharatpur, Rajasthan, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewThe IT Service Desk Director plays a pivotal role in transforming the service desk into a proactive, outcome-driven support function that enables business productivity, minimizes disruption, and fosters trust through every interaction.This leader oversees all service desk supervisors and frontline staff across multiple pods, ensuring...


  • Bharatpur, Rajasthan, India beBeeManagement Full time ₹ 55,00,000 - ₹ 85,00,000

    Job Title: Front Desk Manager\We are seeking a highly skilled and experienced Front Desk Manager to lead our front desk team. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to work effectively in a fast-paced environment.\The successful candidate will be responsible for:\Managing front desk...


  • Bharatpur, Rajasthan, India beBeeHospitality Full time ₹ 10,00,000 - ₹ 20,00,000

    Job RoleFront desk manager/executive/associate shall be responsible for managing the company's backpacker hostels effectively.LocationSouth IndiaDepartmentHotel operationsJob Experience1-3 yearsKey ResponsibilitiesUnderstanding of hospitality/hotel industry with extensive work experienceUnderstanding company vision, business expansion plans, operational...


  • Bharatpur, Rajasthan, India beBeeServiceOperations Full time ₹ 15,00,000 - ₹ 25,00,000

    Our team is seeking an experienced and highly skilled Service Operations Manager to oversee and manage our service operations.The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management.Key Responsibilities:Portfolio Management:Manage and optimize a...


  • Bharatpur, Rajasthan, India beBeeFrontOffice Full time ₹ 9,00,000 - ₹ 11,00,000

    Job DescriptionSeeking an experienced and highly skilled Front Office Executive to manage day-to-day front desk operations. The ideal candidate will have prior experience working in 4/5 star hotels, with expertise in providing exceptional customer service and administrative support.The Front Office Executive will be responsible for managing check-ins,...


  • Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryThis is a fantastic opportunity to join our team as a Service Desk Agent. As a key member of our IT support team, you will be responsible for providing top-notch user support and resolving technical issues.Key Responsibilities:Provide first-line technical support to end-users in a courteous and professional manner.Log all user service tickets in...


  • Bharatpur, Rajasthan, India beBeeSecurity Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job TitleSeeking a Corporate Security Supervisor to oversee day-to-day physical security operations and implement policies and procedures.The successful candidate will collaborate with crisis management and business continuity teams to develop protocols, including emergency response plans and procedures.This role involves supporting front desk security...


  • Bharatpur, Rajasthan, India beBeeCloudSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job DescriptionThe role of Cloud Support Engineer is to implement, manage and support cloud deployments, systems and services ensuring high levels of availability, redundancy and business continuity.The Cloud Engineer is responsible for managing the client's Azure infrastructure spanning multiple data centers focusing on performance, availability and...

  • Operations Manager

    7 days ago


    Bharatpur, Rajasthan, India beBeeFinance Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Opportunity: Finance Operations LeadWe are seeking an experienced finance operations lead to join our team. As a finance operations lead, you will be responsible for leading the shared services operations in India, ensuring accurate, timely and efficient delivery of finance related services to the distribution business across multiple African markets.The...