Customer Service Manager

14 hours ago


Bharatpur, Rajasthan, India beBeeHospitality Full time ₹ 10,00,000 - ₹ 20,00,000

Job Role

Front desk manager/executive/associate shall be responsible for managing the company's backpacker hostels effectively.

Location

South India

Department

Hotel operations

Job Experience

1-3 years

Key Responsibilities

  1. Understanding of hospitality/hotel industry with extensive work experience
  2. Understanding company vision, business expansion plans, operational standards etc.
  3. Managing hotel operations under brand network and optimize its operations with a bird eye view
  4. Hotel pre-launch phase, day to day operations, etc.
  5. Supervising various functions and human resources (blue/white collar)
  6. Managing operational quality with attention to detail on infrastructure, services, staff, operations etc. to ensure high service quality
  7. Handling & resolving escalations and grievances
  8. Liaising with departments like local police, health/fire/safety departments, local vendors, etc. and ensuring cordial relationship
  9. Coordinating with other departments within the company to help resolve issues

Qualifications

  1. Hospitality graduate/post-graduate or diploma in hospitality
  2. Min. 1-3 years of experience in a hotel, hostel, guest house etc.
  3. Extensive operational knowledge of hotel operations
  4. Outstanding communication, interpersonal & time-management skills
  5. Flexible to relocate anywhere in southern India
  6. High attention to detail


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