Cloud Infrastructure Operations Specialist

The role of Cloud Support Engineer is to implement, manage and support cloud deployments, systems and services ensuring high levels of availability, redundancy and business continuity.

The Cloud Engineer is responsible for managing the client's Azure infrastructure spanning multiple data centers focusing on performance, availability and stability. You will work closely with automation tools and processes such as Azure Dev/Ops, continuous integration and automation of infrastructure components.

In this role, you will work collaboratively with our cross-functional development/analytics teams to deploy and operate our systems and help automate and streamline our IT operations processes.

• Act as a trusted security advisor in your assigned vertical participating in high-value customer engagement.
• Build, deploy and manage Virtual Machines, PaaS services such as Analytics and automation in the Azure Cloud environment.
• Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot etc.) within the IT operations team.
• Create deployment guides, Standard operating procedures and perform Knowledge transfers to other members in the team.
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments and disaster recovery within the Azure cloud environment.
• Implement and conduct Weekly, Monthly and Quarterly health checks for the Cloud environment and all the other integration platforms.
• Perform a system audit to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements considering growth and optimization.
• Maintain and update Cloud support policies, practices and methodologies.
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets and change requests.
• Design, write and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability and efficiency of On-prem, Azure Cloud and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Dept.
• Participate in process improvement discussions identify bottlenecks/challenges and provide technical insight.
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet etc., to improve efficiency and enhance the end-user experience.
• Participate in POCs and projects focused on business transformation including new technology deployment ensuring uptime of systems and integration with different business systems.
• Provide guidance and build documentation around the overall architecture and operations of technology.
• Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach i.e., decommissioning On-Prem infrastructure moving On-Prem services to Cloud or PaaS etc.
• Take ownership of all assigned tasks projects and drive to resolution researching and escalating to the vendor as necessary.
• Develop plans for system upgrades enhancements and create architectural diagrams.
• Manage support and enhance the Voice Platforms MS Teams and Cisco UC suite of tools (UCCX/CUCM).
• Participate in daily weekly and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
• Manage and support escalation requests from the Service Desk team.
• Provide a senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share the knowledge.