Service Operations Manager

2 days ago

Bharatpur, Rajasthan, India beBeeServiceOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Our team is seeking an experienced and highly skilled Service Operations Manager to oversee and manage our service operations.

The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management.

Key Responsibilities:

  • Portfolio Management:
  • Manage and optimize a portfolio of service contracts and projects to ensure efficient delivery.
  • Monitor performance metrics and take proactive measures to meet customer expectations.
  • Ensure contractual obligations are met and maintained across service delivery operations.
  • Service Operations Management:
  • Lead day-to-day service operations for electrical and mechanical systems, ensuring services are delivered within agreed timelines.
  • Minimize breakdowns and optimize Turnaround Time (TAT) for service requests and repairs.
  • Troubleshoot operational issues to ensure smooth service delivery.
  • Breakdown Management & TAT Optimization:
  • Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.
  • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.
  • Subcontractor & Vendor Management:
  • Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Monitor subcontractor performance, ensuring they meet required standards and timelines.
  • Spare Parts & Stock Management:
  • Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.
  • Coordinate with procurement teams for timely replenishment of critical stock items.
  • MIS Reporting:
  • Develop regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.
  • Provide data-driven insights to inform decision-making and continuous improvement initiatives.
  • Team Leadership and Communication:
  • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
  • Foster collaboration, communication, and continuous learning within the service team.
  • Customer Relations:
  • Maintain strong relationships with customers, addressing any service-related issues or concerns.
  • Compliance & Safety:
  • Ensure all service operations comply with industry standards and safety regulations.

Requirements:

  • Education: Bachelor's degree in electrical, Mechanical Engineering, or a related field.
  • Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role.
  • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Leadership: Proven experience leading and managing teams.
  • Project Management: Experience in managing multiple service projects simultaneously.
  • Software Proficiency: Proficiency in using MS Office Suite and service management software.

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