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Senior Operations Director
2 weeks ago
We are seeking an experienced leader to manage large-scale operations across Banking, Financial Services, and Insurance. The role requires strong expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions.
The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across multiple regions.
Key Responsibilities:- Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
- Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
- Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
- Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
- Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
- Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
- Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
- Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
