Strategic Relationship Builder

1 day ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 55,00,000

Job Description

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The role of Engagement Manager is to oversee and manage named customers' relationships, ensuring the delivery and demonstration of our value proposition by leveraging industry best practices in BPM / ECM domain.

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This involves working closely with CRM and Delivery Head to meet business goals and targets. The key responsibilities include:

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  • Acting as a single point of contact (SPOC) between the customer and Newgen teams;\
  • Positioning Newgen's products and/or services to the customers;\
  • Identifying continuous growth opportunities for new business as per account expansion target;\
  • Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment;\
  • Reviewing progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target;\
  • Getting actively involved in activities related to mining cases for a specific client including POC and Demos as necessary;\
  • Building proposals for new opportunities and involving CRM / Business Head, as needed;\
  • Creating, reviewing and periodic update of all opportunities at Salesforce.com;\
  • Following the OEA process and guidelines;\
  • Building relationship with Key Decision Makers as well as Users;\
  • Managing customer satisfaction and ensuring high customer satisfaction;\
  • Ensuring delivery and demonstrating the value proposition by leveraging industry best practices and thereby retaining the account over competition;\
  • Responsible for the end-to-end delivery – taking over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates;\
  • Leading or stepping in as a System Analyst, whenever required;\
  • Managing and participating in operational issues related to a specific engagement in terms of technical and delivery issues;\
  • Collecting Billing/ Contracting/ Raising of bill/ Collection of Payment from the customer as per the agreed terms and timeline.\

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