Drive Strategic Relationships

Unlock Growth Potential

We are seeking a skilled and passionate professional to join our Customer Success team. This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using our platform.

About the Role:">

This CSM II will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. They will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers.

Key Responsibilities:">

• ">
• Act as an extension of our strategic customers, being a proactive advocate within our organization and customer base to accomplish defined objectives.">
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging our platform to achieve full business value.">
• Proactively grow the breadth and depth of strategic relationships within customers.">
• Closely manage and nurture accounts to identify and eliminate risk of attrition.">
• Partner with internal stakeholders to align account activities with the strategic customers' business case and strategy.">
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.">
• Ensure customers are aware of and educated on new features and releases.">
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs.">
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.">
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.">
• Communicate effectively with internal and external customers and all levels of management.">
• Deliver informative, well-organized presentations.">
• Understand how to communicate difficult/sensitive information tactfully.">
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.">
• Manage client expectations effectively.">
• Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption.">

Requirements:">

- 3 to 5 years of customer success, account management, or sales experience in a competitive SaaS environment.

- Expert in working with Mid-Market level accounts.

- Willing to work flexible hours based on the business requirement.

- Have a great understanding of go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate.

- Excellent communication skills.

- Ability to efficiently manage multiple customer projects simultaneously.

- Effective communicator with internal and external customers and all levels of management.

What We Offer:">

At [Company], we want our employees to thrive. In addition to comprehensive benefits, we offer holistic mind, body and lifestyle programs designed for overall well-being.

- Comprehensive training to help you grow.

- Market leading product offering.

Our Commitment:">

We are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.

We also consider qualified candidates with criminal histories in accordance of legal requirements.

EEO Statement:">

[Company] does not administer lie detector tests to applicants in any location.

We welcome all applicants and are committed to providing equal employment opportunities.