Software Support Specialist

7 days ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time
About the Role

We are seeking a highly skilled Software Support Engineer to join our team at ADCI - Tamil Nadu. As a Software Support Engineer, you will be responsible for providing technical support to customers and resolving complex technical issues related to our devices and platforms.

Key Responsibilities
  • Provide first-level technical support to customers via phone, email, or chat, including troubleshooting and debugging of technical issues.
  • Collaborate with cross-functional teams, including development and product teams, to resolve technical issues and improve customer experience.
  • Develop and maintain technical documentation, knowledge base articles, and other resources to support customer support efforts.
  • Participate in on-call rotations to provide 24/7 support for critical issues.
  • Stay up-to-date with the latest technologies, products, and services to provide expert-level support to customers.
Requirements
  • 2+ years of experience in software development, technical support, or a related field.
  • Strong technical skills, including experience with scripting languages, REST APIs, and web services.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Preferred Qualifications
  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting and maintaining hardware and software RAID.
  • Experience working on enterprise-level large-scale n-tier applications.
  • Demonstrated skill and passion for problem-solving and operational excellence.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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