Customer Support Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Trekea Mobile. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond to customer inquiries in a timely and accurate manner, utilizing our dedicated support platform.
- Determine the criticality of customer issues based on customer communication, project progress, and other factors.
- Enforce customer Service Level Agreements (SLAs) and report against them as necessary.
- Assist in the development of a Knowledge Base (KB) to ease support for common issues.
- Analyze and report product malfunctions to the Development team.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Assist in training junior Customer Support Representatives.
- Bachelor's degree in Information Systems, Engineering, Computer Science, or a related field.
- Previous experience as a Support Specialist is a strong plus.
- Experience using help desk software and remote support tools.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Exposure to software design and development lifecycles.
- Ability to work well under pressure.
- Excellent interpersonal and external communication skills with a good level of proficiency in spoken and written English.
We offer a competitive compensation package depending on your profile. You will have a unique opportunity to be part of a young and fast-growing team where you can make your mark. This may include taking over and growing our service delivery for a marquee customer depending on your experience, skills, and drive. Compensation will be commensurate with your experience.
-
Customer Support Specialist
1 month ago
Chennai, Tamil Nadu, India Klenty Full timeCustomer Support SpecialistKlenty is a leading Sales Engagement Platform that empowers sales teams to streamline their processes and drive more pipeline. We are seeking a full-time, on-site Customer Support Specialist to join our team in Chennai.Key Responsibilities:Respond to customer inquiries through calls and chats, providing friendly and helpful...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Glitz Info Solutions Full timeCompany OverviewGlitz Info Solutions is a skill recruitment firm that specializes in providing businesses with expert hiring solutions. Our unique approach enables us to shortlist candidates who meet clients' technical and general expectations, ensuring the right specialist for the right job.Job OverviewWe are seeking a highly motivated and customer-focused...
-
Customer Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full time**Job Title:** Customer Support Specialist**Job Summary:** We are seeking a highly skilled Customer Support Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.**Responsibilities:**Answering customer inquiries...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India FXCM Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at FXCM. The ideal candidate will have a deep understanding of fintech and crypto exchange operations, ensuring seamless customer transactions while maintaining regulatory compliance.Key Responsibilities:Manage internal and external...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Glitz Info Solutions Full timeCompany OverviewGlitz Info Solutions is a recruitment firm that specializes in hiring skilled professionals for various industries. Our unique hiring process ensures that we shortlist candidates who meet clients' technical and general expectations, guaranteeing the right specialist for the right job.Job OverviewWe are seeking a highly motivated and...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeWe are seeking a Customer Support Specialist to join our team at CapTalent HR.The ideal candidate will have experience in a BPO voice process and possess excellent communication skills in English.Key responsibilities include:Providing exceptional customer service and support.Resolving customer complaints and issues in a timely and professional manner.Working...
-
Customer Support Specialist
4 weeks ago
Chennai, Tamil Nadu, India Explorance Full timeAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Explorance. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and chat Troubleshoot...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Explorance Full timeAbout the Role: We are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team at Explorance. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting, resolving, and preventing technical issues with our software...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeJob SummaryWe are seeking a skilled and customer-focused Customer Support Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication skills, a strong knowledge of hardware and software, and the ability to handle customer calls with ease.Key Responsibilities:Provide timely and effective support to customers via email,...
-
International Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeInternational Customer Support SpecialistWe are looking for a highly skilled and customer-focused individual to join our team as an International Customer Support Specialist. As a key member of our team, you will be responsible for handling customer inquiries and requests in a timely and professional manner.Key Responsibilities:Handle customer inquiries and...
-
Sales and Customer Support Specialist
6 days ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob Title: Sales and Customer Support SpecialistWe are seeking a highly motivated and skilled Sales and Customer Support Specialist to join our team at Aristocrat. This role involves providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.About the Role:The successful candidate will be responsible for...
-
Customer Support Specialist Manager
4 weeks ago
Chennai, Tamil Nadu, India Titan Jet Care Service Limited Full timeJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring their overall satisfaction.Key ResponsibilitiesRespond to customer...
-
Customer Support Specialist Manager
4 weeks ago
Chennai, Tamil Nadu, India Titan Jet Care Service Limited Full timeWe are seeking a highly skilled Customer Support Specialist Manager to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved in a timely and accurate manner.Key Responsibilities:Respond to customer...
-
Customer Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeJob Title: Customer Support SpecialistWork Location: Chennai, IndiaDivision/Department: SalesKey Responsibilities:Outbound calling on data collected through lead generation activities/ secondary data sources.Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using...
-
Customer Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Wipro Full timeRole OverviewThe Customer Support Specialist will provide technical support to clients by resolving their queries through timely escalation, meeting process SLAs, and adhering to quality standards.Key ResponsibilitiesManage transactions according to required quality standards.Field incoming help requests from clients via telephone and/or emails.Document...
-
Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Team Everest Full timeWe are currently seeking a skilled Customer Support Specialist to join our department at Team Everest. As a key member of our team, you will be responsible for resolving technical issues related to Team Everest operations in a timely and professional manner.Key Responsibilities:Provide exceptional customer support and communicate effectively with...
-
Administrative Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeJob OverviewWe are seeking a highly organized and proactive individual to fill the role of Office Assistant at Industrial Support Services. As an Office Assistant, you will be responsible for providing administrative support and ensuring the efficient operation of our office.Qualifications and SkillsA Junior with 0 to 2 years of experience in a similar...
-
Procurement and Customer Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India HCLTech Full timeHCLTech is seeking a highly skilled Procurement Specialist to join our team.Key Responsibilities:• Assist customers with their concerns and queries in a timely and professional manner.• Create service requests on behalf of customers and track their orders.• Adhere to agreed KPIs, SLAs, and quality standards to maximize customer...
-
IT Support Specialist
4 weeks ago
Chennai, Tamil Nadu, India ConsultBae India Private limited Full timeJob Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team at ConsultBae India Private Limited. As an IT Support Specialist, you will be responsible for providing technical support to our customers and ensuring that our IT systems are running smoothly.Key Responsibilities:Provide technical support to...
-
Hindi Customer Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Glitz Info Solutions Full timeJob OverviewGlitz Info Solutions is a skill recruitment firm that assists businesses in various industries with their hiring process. Our unique hiring process enables us to shortlist candidates who meet clients' technical and general expectations, ensuring the right specialist for the right job.We are seeking a highly motivated and customer-focused...