Procurement and Customer Support Specialist

5 days ago


Chennai, Tamil Nadu, India HCLTech Full time

HCLTech is seeking a highly skilled Procurement Specialist to join our team.

Key Responsibilities:

• Assist customers with their concerns and queries in a timely and professional manner.

• Create service requests on behalf of customers and track their orders.

• Adhere to agreed KPIs, SLAs, and quality standards to maximize customer satisfaction.

Requirements:

• 6 to 8 years of experience in procurement and customer support.

• Strong communication and comprehension skills.

Working Conditions:

• Shift: US (9:00 PM to 6:00 AM) PST zone.

• Client: US.



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