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IT Support Specialist

1 month ago

Chennai, Tamil Nadu, India MNR Solutions Full time
IT Support Specialist Job Description

We are seeking an experienced IT Support Specialist to join our team at MNR Solutions in Chennai. The ideal candidate will have a strong background in IT support, with expertise in monitoring, ticketing systems, and AWS Cloud.

Key Responsibilities:

  • Provide technical support and resolve issues related to IT infrastructure.
  • Monitor system performance and ensure optimal functionality.
  • Manage and resolve tickets through the ticketing system.
  • Maintain and troubleshoot AWS Cloud environments.
  • Collaborate with other IT teams to ensure seamless operations.
  • Perform regular system updates and maintenance.
  • Document processes and provide training to end-users as needed.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3 years of experience in IT support.
  • Proficiency in monitoring tools and ticketing systems.
  • Hands-on experience with AWS Cloud services.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.