Software Support Specialist

3 days ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time
About the Role

We are seeking a highly skilled Software Support Specialist to join our team at ADCI - Tamil Nadu. As a Software Support Specialist, you will be responsible for providing technical support to customers and resolving complex technical issues related to our products.

Key Responsibilities:

  • Provide first-level technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to our products.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations to provide 24/7 support.

Requirements:

  • 2+ years of experience in software development or technical support.
  • Strong technical skills and knowledge of software development principles.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications:

  • Experience with cloud-based technologies and DevOps practices.
  • Knowledge of agile development methodologies and Scrum framework.
  • Experience with automation tools and scripting languages.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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