Software Support Specialist
3 days ago
We are seeking a highly skilled Software Support Specialist to join our team at ADCI - Tamil Nadu. As a Software Support Specialist, you will be responsible for providing technical support to customers and resolving complex technical issues related to our products.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to our products.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotations to provide 24/7 support.
Requirements:
- 2+ years of experience in software development or technical support.
- Strong technical skills and knowledge of software development principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications:
- Experience with cloud-based technologies and DevOps practices.
- Knowledge of agile development methodologies and Scrum framework.
- Experience with automation tools and scripting languages.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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