Service Delivery Coordinator

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeDeliveryManagement Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a skilled professional to oversee the delivery of our services to clients.

This role involves facilitating collaboration among internal teams, ensuring timely resolution of client issues, and coordinating project work to meet client expectations.

  • Critical Responsibilities:
  • Lead the execution of all internal teams to effectively deliver contracted services to assigned clients.
  • Issue Resolution - Track, triage and resolve campaign, platform and/or infosec Initial research of client issue in Zeta Marketing Platform. Coordinate SMEs, internal communications and own resolution and follow-up actions. Script or revise RCA for client facing document.
  • Client questions, research or data requests - track, initial triage, and resolution of all client questions or issues; coordinate requests that require an SME; keep client and CS informed of progress and/or potential need to
  • Change Requests - Own coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and
  • Status Calls – Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project
  • Resource Expense Management – Ensure resources are effectively and profitably deployed in service of Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
  • Standards and procedures – ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience: 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience).
  • Strong verbal and written communication skills with client-facing experience.
  • Cross-functional team player.
  • Project management and process management skills.

Benefits

You will enjoy a fast-paced work environment, enthusiastic team members, and opportunities for growth and development.

Others

The ideal candidate is a self-starter who can work under tight deadlines and is flexible and adaptable to change.

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