
Service Coordinator
6 days ago
Sales Team Coordination:
- Ensure smooth installation and Effective Execution of Service.
- Efficient Execution
- Schedule service appointments and allocate resources efficiently for the projects
- Communication:
- Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
- Collaboration & Coordination:
- Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
- Record Keeping:
- Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
- Identify opportunities to improve service processes and efficiency.
Key Performance Indicators (KPIs) and Performance Metrics:
- Services Response Time:
- Ensure service requests are addressed within SLA time.
- Services Resolution Rate:
- First time pass - 95% of the services issues are resolved during the first visit or as per the agreed SLA.
- C-SAT
- Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
- Respond to client inquiries and communication within stipulated SLA.
- Continuous Improvement
- Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
Qualifications:
- Bachelor's degree; relevant experience may be considered.
- Proven experience in Service coordination or a similar role, preferably in the Building Material industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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