Education Services Coordinator

5 days ago

Hyderabad Telangana, India Splunk Full time

***

**Qualifications**:

- Bachelor’s degree or equivalent
- Overall 5+ years of work experience with at least 2+ years of relative experience in coordinator/project management/customer service roles, preferably in a software or similar field
- Specific experience coordinating training or services, or supporting enterprise software sales teams—past experience with a LMS preferred
- Proficient with the Google tools suite and/or MS Office
- Proficient with different web browsers and other online tools, and able to conduct efficient web queries
- Solid background with a variety of web-based desktop tools, including SaaS platforms such as Salesforce
- Ability to quickly diagnose and troubleshoot problems, and able to maintain a high level of productivity under stressful conditions
- Capacity to learn multiple tasks, and move quickly among different procedures and processes
- Self-starter, quick learner, well-organized, detail-oriented, and professional demeanor
- Experience with Learning Management Systems (LMS), especially Saba Cloud, is a plus

***

**Responsibilities**:
Handle all aspects of scheduling and tracking Educational services, including:

- Responding to Education support requests and managing a personal case queue.
- Communicating with customers and partners regarding all aspects of training
- Working with instructors and course developers regarding all scheduling and data management issues
- Overseeing all aspects of the registration process for virtual and onsite classes
- Coordinating services activities with sales, SEs, and other field teams
- Communicating with other service personnel about schedules
- Assisting services personnel with logistics for onsite courses, including location, point of contact, travel, billing, and other procedures
- Scheduling and coordinating scoping calls with services personnel in response to sales

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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