Service Coordinator
6 days ago
· Sales Team Coordination:
o Ensure smooth installation and Effective Execution of Service.
· Efficient Execution
o Schedule service appointments and allocate resources efficiently for the projects
· Communication:
o Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
· Collaboration & Coordination :
o Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
· Record Keeping:
o Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
· Identify opportunities to improve service processes and efficiency.
Key Performance Indicators (KPIs) and Performance Metrics:
· Services Response Time:
o Ensure service requests are addressed within SLA time.
· Services Resolution Rate:
o First time pass – 95% of the services issues are resolved during the first visit or as per the agreed SLA.
· C-SAT
o Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
o Respond to client inquiries and communication within stipulated SLA.
· Continuous Improvement
o Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
Qualifications:
· Bachelor's degree; relevant experience may be considered.
· Proven experience in Service coordination or a similar role, preferably in the Building Material industry.
· Strong organizational and multitasking skills with attention to detail.
· Excellent communication and interpersonal skills.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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