Service Coordinator

4 days ago

Kukatpally Hyderabad Telangana, India Lead feet Full time

_Service CoordinatorEmployment Type:_ _Full-time, on-siteResponsibilities:_
- _Assessing clients' needs_
- _Pointing clients towards services, resources and providers that can fulfil their needs_
- _Explaining to clients how our solutions can resolve their pain points_
- _Overseeing job training for the client care team_
- _Resolving issues that arise concerning the delivery of our services_
- _Scheduling appointments for our clients_
- _Maintaining and tracking clients' service records_
- _Staying current on new services we develop_
- _Evaluating our services and helping to identify areas of improvement_
- Requirements/Preferences:_
- _Education background in IT_
- _At least five years of experience in service coordination, customer service or a related field_
- _Strong work ethic_
- _Familiarity with IT infrastructure and relevant solutions_
- _Proven ability to work on a team_
- _Excellent communication, organisational and record keeping skills_
- _Creative problem-solving skills_

**What Is A Service Coordinator?**A service coordinator is a customer care representative who helps customers or clients access the required solutions. Working in diverse industries, they serve as a point of contact for entities who work with or are considering working with an organisation. For example, a service coordinator for a business-to-business manufacturer might liaise with customers, vendors and technicians, helping to ensure that their relationships with the organisation remain intact and fruitful.**Related**:What Is Customer Service? Definition And Career Advice**Find service coordinator jobs**Where Do Service Coordinators Work?**Service coordinators typically work full-time hours in office settings. The specific office setting may vary as service coordinators work in a diverse range of industries, including:

- Real estate
- Marketing
- Retail
- Healthcare
- Social services

In real estate, marketing and retail, the work normally occurs in corporate environments. In areas such as healthcare and social services, the office setting might be a hospital, a shared housing facility or a retirement community. In many cases, service coordination work may occasionally require travel to meet with customers or clients.**Related**:Service Coordinator Resume Example (With Tips)What Do Service Coordinators Do?**A service coordinator's specific responsibilities may vary depending on their employer. In general, they perform the following duties:

- Promote the products, services and other solutions of an organisation
- Provide informational material about products or services
- Calculate quotations of products or services
- Arrange compensations or reimbursements
- Receive and resolve customers', or clients' complaints
- Receive and answer customers', or clients' questions
- Document interactions with customers or clients
- Recruit and hire for the customer care team
- Oversee the customer care team's interactions
- Devise strategies to improve relationships with customers or clients

Contact details

Rashmi chourasiya

8319584384

9518974693

Pay: From ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8319584384

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