HR Service Delivery Specialist

16 hours ago

Hyderabad Secunderabad Telangana, India beBeeExpert Full time ₹ 7,00,000 - ₹ 12,00,000
Job Title:

HR Service Delivery Specialist

Key Responsibilities:
  1. Implement HRSD Processes:
  • Develop and implement HR Service Delivery (HRSD) processes to streamline HR operations, ensuring alignment with business objectives.
  • Collaborate with stakeholders to gather HR requirements and translate them into HRSD solutions on the ServiceNow platform.
  • Design and configure HRSD workflows, forms, and templates to automate HR service processes such as case management, employee lifecycle, and employee self-service.
  1. Configure and Customize HRSD:
  • Configure ServiceNow HRSD including Case Management, Knowledge Management, HR Service Portal, HR Templates, and HR Reports.
  • Customize ServiceNow HRSD to suit unique HR processes, ensuring smooth integration with HRIS systems, third-party applications, and existing business applications.
  • Work on creating HR-specific workflows for employee requests, HR case management, and approvals.
  1. Integration and Automation:
  • Collaborate with other ServiceNow modules such as Incident Management, Change Management, Asset Management, and Service Catalog to ensure smooth data flow and process automation across platforms.
  • Integrate HRSD with external systems (e.g., Active Directory, Workday, SAP SuccessFactors) for employee data synchronization.
  1. Testing and Quality Assurance:
  • Develop test scripts, conduct unit testing, and ensure the quality of ServiceNow HRSD implementations by performing thorough validation of business processes.
  • Identify, troubleshoot, and resolve any defects during the testing phase, ensuring all HRSD functionalities are working as expected.
  1. Training and Support:
  • Provide training to HR teams and ServiceNow administrators on how to effectively use and maintain the HRSD module.
  • Document HRSD configurations, processes, and workflows for future reference and knowledge transfer to the internal team.
  1. Post-Implementation Support:
  • Provide ongoing support and maintenance post-implementation, troubleshooting any issues or enhancements related to HRSD.
  • Collaborate with stakeholders to gather feedback and continuously improve the HR service delivery process.
Required Skills and Qualifications:
  • ServiceNow Expertise: In-depth knowledge and experience in implementing and configuring ServiceNow HRSD (Human Resources Service Delivery).
  • HR Processes: Strong understanding of HR business processes, including case management, onboarding, employee service requests, and HR knowledge base.
  • Scripting: Experience with ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer).
  • Integration: Experience integrating ServiceNow HRSD with third-party HRIS and external systems (e.g., Workday, Active Directory, SAP SuccessFactors).
  • Configuration: Ability to configure forms, fields, workflows, and user interfaces within ServiceNow HRSD.
  • Testing and QA: Experience in unit testing, integration testing, and validating configurations within ServiceNow.
Benefits:

This role offers a challenging opportunity to work with cutting-edge technology and make a meaningful impact on HR service delivery.

Others:

Excellent communication and collaboration skills are essential for success in this role.

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