
ServiceNow HRSD Specialist
1 day ago
**Job Description**
We are seeking a skilled ServiceNow Human Resources Service Delivery (HRSD) Specialist to configure, implement, and maintain our HRSD module within the ServiceNow platform. You'll be instrumental in optimizing HR service delivery, improving employee experiences, and streamlining HR processes through automation and self-service capabilities.
Key Responsibilities:- Configure, implement, and maintain ServiceNow HRSD applications and modules, including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
- Translate business requirements into technical solutions within the HRSD framework.
- Develop and customize forms, workflows, service catalogs, and reports specific to HR processes.
- Ensure all configurations align with best practices and organizational security standards.
- Bachelor's degree in Computer Science, Information Technology, Human Resources, or a related field.
- Proven experience in implementing, configuring, and supporting ServiceNow HRSD.
- Strong understanding of core HR processes and service delivery models.
- Proficiency in ServiceNow platform administration, scripting, and workflow configuration.
- Experience with ServiceNow integrations using various methods.
- ServiceNow Certified System Administrator and ServiceNow HRSD Implementation Specialist certifications.
- Experience with ServiceNow Performance Analytics for HR metrics.
- Familiarity with ITIL principles as they apply to service management.
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