Senior ServiceNow Professional

1 day ago

Hyderabad, Telangana, India beBeeSystemAdmin Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

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  • A visionary ServiceNow professional is required to lead the implementation of ITSM, ITOM, and HRSD modules.

Key Responsibilities:

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  • ITSM (IT Service Management):
    • Design and implement ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
    • Customize forms, workflows, business rules, and UI actions to align with business requirements.
    • Work with stakeholders to streamline and automate service management processes.
  • ITOM (IT Operations Management):
    • Configure and deploy Discovery, CMDB, Event Management, and Service Mapping.
    • Ensure accuracy and health of the CMDB by integrating discovery tools and third-party systems.
    • Work with infrastructure and operations teams to monitor and manage the performance and availability of services.
  • HRSD (Human Resources Service Delivery):
    • Design and implement HR Case Management, Employee Service Center, and Lifecycle Events.
    • Collaborate with HR teams to automate processes related to onboarding, offboarding, and employee transitions.
    • Ensure data privacy, role-based access, and compliance with HR policies.

Required Skills & Experience:

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  • 5+ years of hands-on experience in ServiceNow development and administration.
  • Proven expertise in ITSM, ITOM (Discovery, CMDB), and HRSD modules.
  • Strong understanding of ServiceNow architecture and APIs.
  • Experience with scripting (JavaScript, Glide), integration (REST/SOAP), and ServiceNow Studio.
  • Familiarity with Agile/Scrum methodology and ITIL framework.
  • Excellent problem-solving, communication, and documentation skills.

Preferred Qualifications:

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  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist – ITSM/ITOM/HRSD.
  • Experience with domain separation, multi-tenant environments, or large-scale ServiceNow implementations.
  • Exposure to HR integrations with Workday, SAP SuccessFactors, or similar platforms.

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