Senior Director, Software Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Plan the future. Define, drive and oversee the Business Systems Enterprise roadmap (immediate and long term) for the entire Finance organization.
• Become a trusted advisor. Partner with senior business leaders on their strategic roadmap, understand their operational issues and opportunities (business processes) and create technical solutions to scale business operations and ensure compliance.
• Be proactive. Identify and recommend creative ideas to improve business operations.
• Drive results. Own the portfolio of projects, and lead projects to achieve desired goals and benefits aligned to planned timelines and budgets.
• Own a technology portfolio. Manage 3rd party commercial best-of-breed solutions and the vendor relationships, as well as develop custom solutions on the ServiceNow platform.
• Lead and develop a global team with end-to-end responsibilities: engagement, analysis, design, develop, QA, support.
• Provide leadership and establish a culture that continuously strives towards best practice and solutions excellence.
• Be a thought-leader and influencer. Influence and coach IT personnel and the business.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Combined 10+ years of experience in the following areas: Finance Transformation, ERP implementation and maintenance ; CRM; PRM; custom software design and development; leading a portfolio of projects to success; creating partnerships with senior business stakeholders; determining solutions to help scale business operations; identify opportunities to scale operations and "sell" them to business stakeholders.
• Experience driving and guiding a technology transformation of Finance. In a technology company.
• Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented. 2/3rd technical, 1/3rd business.
• Has experience delivering critical products and mission-critical services in a leadership role in IT. Has a proven record of overcoming crises and leading teams through difficult situations.
• Successfully managed ~15M budget.
• Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.
• Strong leadership skills. Able to influence, guide and convince. Has a history of having been a thought-leader who people follow and admire.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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