
Global HR Service Delivery Specialist
6 days ago
The role
The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.
Key Responsibilities
The key responsibilities of the role include:
- General Workday support (Service, Updates & Change requests) for all the countries globally
- Ensure all Workday tasks and events are resolved as per agreed timelines
- Responsible for conducting Audit of Master Data Validation
- Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
- Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
- Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
- Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
- Develop and update Quick Reference Guide (QRC) and for all roles in workday
- Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
- Work on systems development/upgrade/enhancement projects as a team member.
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