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Global HR Service Delivery Specialist

2 weeks ago


Hyderabad, Telangana, India Clifford Chance Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company DescriptionJob DescriptionKey ResponsibilitiesThe key responsibilities of the role include:
  • General Workday support (Service, Updates & Change requests) for all the countries globally
  • Ensure all Workday tasks and events are resolved as per agreed timelines
  • Responsible for conducting Audit of Master Data Validation
  • Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
  • Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
  • Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
  • Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
  • Develop and update Quick Reference Guide (QRC) and for all roles in workday
  • Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
  • Work on systems development/upgrade/enhancement projects as a team member.
QualificationsKey Requirements
  • Excellent English language skills
  • Excellent organisation, planning and time management
  • Excellent interpersonal and presentational
  • Responsible and takes ownership of projects while being inclusive and informative to team members
  • Strong attention to detail and ability to follow instructions with high degree of accuracy
  • Maintains high standard of data integrity at all times
  • Experience in HCM processes
Experience:
  • Minimum 3 years' operational support experience in HR tools (mandatory HR Workday)
  • Familiarity with HR business processes and shared service model
  • Ability to work independently and with colleagues located in different geographies
  • Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.
Qualifications:
  • A bachelor's/master's degree from a reputed institute, preferably in the area of business management
  • Experience at a multinational organisation with exposure to non-Indian working environment is preferred
Additional InformationEqual Opportunities

Clifford Chance