Global Hr Service Delivery Specialist

Company Description Who we are We are one of the largest international law firms in the world With over 30 offices across the globe we strive to exceed the expectations of our clients providing them with the highest-quality advice and legal insight which combines the firm s global standards with in-depth local expertise Our firm work and people span jurisdictions cultures and languages We offer our clients a truly international perspective We believe every career should be rewarding and stimulating - full of opportunities to learn thrive and grow That s why we re so proud of our inclusive friendly and team-based approach to work Our one firm global strategy is focused on targeted growth led by the needs of our core clients those who we can best support with the breadth and depth of Clifford Chance expertise across the sectors and geographies which matter most to them You ll find our clients in commercial and industrial sectors the financial investor community governments regulators trade bodies and not-for-profit organisations But no matter who they are or why they ve reached out to us we provide a world-class service every step of the way And that s possible thanks to the entrepreneurial spirit and conscientious approach to work that you ll find across all of our teams Whichever area of the business you join you ll become an integral part an innovative diverse and ambitious team of people Clifford Chance is a place where the brightest minds and the best of colleagues meet We are offering you the chance to join a Firm with more tier one rankings than any other law firm The opportunity to demonstrate and develop your skills by following tailored international trainings and courses Attractive working conditions and fun in a team of energetic professionals The role The Workday Operations team is a key player in the Service Delivery Model for HR in guiding the continued design maintenance and support of HR processes in Workday As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation globally Key Responsibilities The key responsibilities of the role include General Workday support Service Updates Change requests for all the countries globally Ensure all Workday tasks and events are resolved as per agreed timelines Responsible for conducting Audit of Master Data Validation Publishing and monitoring analytics of Support Portal Case Management Tool workday Inbox and mailbox Act as SPOC for ensuring the first line support is being provided to employees and managers Businesses and HRs globally for their workday related queries Manage Workday Homepage Newsletters and various Internal communication channels to connect with all employees managers and Global HR teams Ensure to update and maintain Procedures Templates quick guides step by step guides and other training material on SharePoint Develop and update Quick Reference Guide QRC and for all roles in workday Responsible for managing the Operational Dashboard to ensure effective management of Volumes SLA and projects Work on systems development upgrade enhancement projects as a team member Qualifications Your experience The successful candidate should have Skills Written and verbal communication skills detail-oriented with strong analytical and problem-solving skills Excellent English language skills Excellent organisation planning and time management Excellent interpersonal and presentational Responsible and takes ownership of projects while being inclusive and informative to team members Strong attention to detail and ability to follow instructions with high degree of accuracy Maintains high standard of data integrity at all times Experience in HCM processes Experience Minimum 3 years operational support experience in HR tools mandatory HR Workday Familiarity with HR business processes and shared service model Ability to work independently and with colleagues located in different geographies Strong working knowledge of Microsoft Office Excel Access Power Point and Word Qualifications A bachelor s master s degree from a reputed institute preferably in the area of business management Experience at a multinational organisation with exposure to non-Indian working environment is preferred Additional Information Equal opportunities At Clifford Chance we understand that our true asset is our people Inclusion is good for our team and their families our firm and society We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment We have a variety of flourishing employee networks These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm Find out more about our inclusive culture LI-DNP