Payroll Team Lead
1 month ago
Role
The primary responsibility of this position is to oversee the day-to-day operations of the payroll team, ensuring the accurate and timely payment of employees' salaries. This involves interacting with clients, attending client calls, and providing updates to the team members.
Main Responsibilities
- Coordinating with the transition team during the testing phase
- Communicating with the onshore team as per requirements and handling conference calls on a monthly and quarterly basis
- Reporting progress at a team level and keeping the process manager updated
- Ensuring quality documentation is up to date
- Engaging in periodic resource estimation and planning
- Analyzing and forecasting attrition at the team level and informing the process manager as required
- Controlling attrition, absenteeism, and responsible for resource utilization
- Responsible for maintaining and updating team skills matrix and other process documents
- Conducting daily and weekly production feedback sessions and providing feedback on quality and SLA issues and team targets
- Analyzing team performance and identifying training needs and conducting one-to-one meetings with subordinates
- Ensuring process and refresher training is conducted as required
- L&D and HR interface, training nominations, and RnR nominations, providing inputs to the process manager
- Appraisals, midterm, and annual, providing feedback and inputs on team members to the process manager
- Appraisals, providing feedback to the process manager
- Coordinating joining formalities and exit formalities, ID/login creation, etc. for new team members and resignation formalities, keeping the process manager updated
- Tracking attendance and absenteeism of the team and informing the process manager
- Payroll interface, collecting and distributing salary slips/cheques of the team
- Ensuring grievances are handled effectively and escalating as required
- Responsible for leave planning
- Conducting one-on-one sessions with the team
- Ensuring production through optimal work allocation and monitoring
- Resolving daily queries and problems of team members
- Creating, allocating, and tracking work/jobs using appropriate software as specified for the process, informing the process manager as required
- Responsible for shift monitoring and control
- Responsible for daily reporting, MOM, etc.
- Collecting team metrics
- Analysis of errors/issues and creation of root cause analysis documents
- Responsible for timely escalation of issues/problems that require attention of the process manager or clients
- Ensuring issue resolution
- Providing feedback on quality issues
- Ensuring continuous improvement of team metrics
- Raising calls and coordinating as and when required with IT systems to ensure process compliance
- Ensuring quality compliance for all processes handled, following quality processes thoroughly, checklists, standards, etc.
- Ensuring all process SLAs are met
- Ensuring ISMS compliance for all processes handled
- Adhering to company policies, rules, and regulations, adhering to work timings, leave schedules
Requirements
- Graduate from any stream/diploma holder
- PC literacy, Word, and Excel (basic level)
- Good technical knowledge of payroll and payroll systems
- MBA (preferably)
- 5 plus years in payroll
- Supervisory/team handling experience is mandatory
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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