Service Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Service Manager to join our team at Otis. As a Service Manager, you will be responsible for leading our service operations team to deliver exceptional customer service and ensure the smooth operation of our elevator and escalator systems.
Key Responsibilities:
- Co-ordinate between area executives, employees, and customers to ensure seamless service delivery.
- Plan and execute daily schedules to ensure timely completion of tasks and meet customer expectations.
- Conduct regular equipment surveys to identify potential issues and implement preventive maintenance measures.
- Develop and implement repair schedules to minimize downtime and ensure optimal system performance.
- Conduct NIS (New Installation Survey) before taking over new construction and modernization jobs.
- Estimate and quote for additional work beyond the prescribed scope.
- Conduct toolbox talks with employees to promote safe work practices and ensure compliance with company policies.
- Monitor and report on key performance indicators (KPIs) to measure service delivery and identify areas for improvement.
- Develop and implement strategies to reduce callbacks and improve customer satisfaction.
- Ensure adherence to EH&S (Environment, Health, and Safety) policies and practices.
Requirements:
- Diploma in Mechanical or Electrical Engineering.
- Preferred: B.Tech or B.E. in Mechanical or Electrical Engineering.
- Relevant experience of 8-12 years in elevator and escalator service operations.
About Otis:
At Otis, we are committed to delivering exceptional service and ensuring the smooth operation of our elevator and escalator systems. We are a global leader in the elevator and escalator industry, with a reputation for innovation, quality, and customer satisfaction. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.
Why Join Otis:
At Otis, you will have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional service and ensuring the smooth operation of our elevator and escalator systems. You will have the chance to develop your skills and expertise, and contribute to the success of our company. We offer a competitive compensation package, comprehensive benefits, and a dynamic and challenging work environment.
How to Apply:
If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.
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