Customer Service Operations Manager
5 days ago
**Company Overview**
Leostar Solutions is a talent acquisition firm with a presence in Nagpur. We are a team of experienced professionals who deliver high-quality services within tight timelines. Our workplace is built on ethics, integrity, and harmony, with each member contributing to our common objective.
**Job Overview**
We are seeking a Customer Experience Manager to join our client team at our Ghaziabad location. As a Customer Experience Manager, you will oversee customer service operations and ensure customer satisfaction. This is a mid-level position requiring 4 to 6 years of experience.
**Responsibilities**
- Manage and oversee customer service operations.
- Ensure timely resolution of customer complaints and issues.
- Develop and implement customer service policies and procedures.
- Train and mentor customer service representatives.
- Monitor and analyze customer service performance metrics.
- Identify areas of improvement and implement corrective actions.
Key Qualifications:
- Proven experience as a Customer Experience Manager or similar role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to handle and resolve customer complaints.
- Knowledge of customer service principles and practices.
- Proficient in CRM software and Microsoft Office.
- Strong problem-solving and decision-making skills.
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