Customer Service Operations Manager

5 days ago


Ghaziabad, Uttar Pradesh, India Leostar Solutions Full time

**Company Overview**

Leostar Solutions is a talent acquisition firm with a presence in Nagpur. We are a team of experienced professionals who deliver high-quality services within tight timelines. Our workplace is built on ethics, integrity, and harmony, with each member contributing to our common objective.

**Job Overview**

We are seeking a Customer Experience Manager to join our client team at our Ghaziabad location. As a Customer Experience Manager, you will oversee customer service operations and ensure customer satisfaction. This is a mid-level position requiring 4 to 6 years of experience.

**Responsibilities**

  • Manage and oversee customer service operations.
  • Ensure timely resolution of customer complaints and issues.
  • Develop and implement customer service policies and procedures.
  • Train and mentor customer service representatives.
  • Monitor and analyze customer service performance metrics.
  • Identify areas of improvement and implement corrective actions.

Key Qualifications:

  • Proven experience as a Customer Experience Manager or similar role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Ability to handle and resolve customer complaints.
  • Knowledge of customer service principles and practices.
  • Proficient in CRM software and Microsoft Office.
  • Strong problem-solving and decision-making skills.


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