Service Delivery Manager

2 weeks ago


Ghaziabad, Uttar Pradesh, India Otis College of Art and Design Full time

About the Role:

As a Service Delivery Manager, you will be responsible for ensuring the efficient delivery of our elevator and escalator services to our customers. This includes coordinating with area executives, employees, and customers to meet their needs and expectations.

Key Responsibilities:

  • Coordinate with area executives, employees, and customers to ensure timely and efficient service delivery.
  • Plan and schedule daily tasks to ensure maximum productivity.
  • Conduct regular site visits to monitor progress and identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and maintain accurate records of service delivery, including reports and statistics.

Requirements:

  • Diploma in Mechanical or Electrical Engineering.
  • Relevant experience in service delivery management, preferably in the elevator and escalator industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

About Us:

At Otis, we are committed to providing our customers with the highest level of service and support. We are a global leader in the elevator and escalator industry, with a reputation for excellence and innovation. Our team is dedicated to delivering exceptional results and exceeding customer expectations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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