Customer Service and Account Management Representative
5 days ago
Job Summary
The Customer Service and Account Management Representative will be responsible for managing customer relationships and ensuring high levels of customer satisfaction. This role will involve coordinating order flow activities, providing account management support, and ensuring timely delivery of customer orders.
Key Responsibilities
- Provide exceptional customer service and support to customers.
- Manage customer accounts and orders from placement to invoicing.
- Work closely with demand management to meet customer delivery dates.
- Communicate clearly with customers regarding order status and issues.
- Support customers with pre-order activities, including pricing, availability, and quoting.
- Process customer orders, including promise dates and order entry.
- Ensure all customer requests are met to meet monthly revenue targets.
- Process claims and product returns in line with business unit policies.
- Coordinate cancellation requests with suppliers and customers.
- Provide training and support to distributors on order entry applications.
- Identify improvements using Lean Principles methodology.
Requirements
- Bachelor's degree in Mechanical, Electrical, Electronics, or Instrumentation.
- 3-5 years of experience in a customer-facing role.
- Proficient in MS Office applications and experience with ERP systems.
Key Competencies
- Self-motivated, assertive individual with problem-solving skills.
- Teamwork oriented with excellent communication skills.
- Understanding of operations and supply demand flow.
- Knowledge of Continuous Improvements tools.
- Ability to communicate clearly and effectively.
Language Skills
Fluent English required.
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