Customer Service Operations Manager

4 days ago


Ghaziabad, Uttar Pradesh, India Leostar Solutions Full time

Company Overview

At Leostar Solutions, we pride ourselves on being a high-energy, experienced, and expert team of professionals who deliver high-volume services with uncompromised quality within timelines. Our workplace values include ethics, integrity, and harmony, with each member contributing towards a common objective. We currently have 11-50 employees and are looking to expand our team.

Job Overview

We are seeking a Customer Service Operations Manager to join our client team at a nearby location. As a Customer Service Operations Manager, you will be responsible for managing the customer service operations and ensuring customer satisfaction. This is a mid-level position requiring 4 to 6 years of experience. The job location is in our operating region.

Responsibilities

  • Manage and oversee the customer service operations to ensure timely resolution of customer complaints and issues.
  • Develop and implement customer service policies and procedures.
  • Train and mentor customer service representatives to maintain customer satisfaction.
  • Monitor and analyze customer service performance metrics to identify areas of improvement.
  • Collaborate with other departments to resolve customer issues.


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