Service Manager
3 weeks ago
About the Role:
We are seeking an experienced Service Manager to join our team at Otis, a global leader in elevator and escalator manufacturing, installation, and service. As a Service Manager, you will be responsible for coordinating between Area Executives, employees, and customers to ensure seamless service delivery.
Key Responsibilities:
- Coordinate with Area Executives to plan daily schedules and ensure efficient service delivery.
- Manage and maintain a team of service personnel to ensure high-quality service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with commercial teams to identify business opportunities and develop plans to capitalize on them.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Ensure compliance with safety, quality, and regulatory standards.
Requirements:
- Diploma in Mechanical or Electrical Engineering.
- Relevant experience of 8-12 years in service management or a related field.
- Strong leadership and communication skills.
- Ability to analyze data and develop insights to drive business decisions.
- Experience with quality and safety management systems.
About Otis:
At Otis, we are committed to delivering exceptional service to our customers while promoting a safe and healthy work environment. We value diversity, equity, and inclusion, and we are proud to be a global leader in the elevator and escalator industry. If you are a motivated and experienced service professional looking for a new challenge, join our team at Otis and help us build what's next
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