Salesforce Lead Consultant

9 hours ago


Palakkad, Kerala, India beBeeconsultant Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Title: Salesforce Lead Consultant

We are seeking a highly skilled Cloud Solutions Expert with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations.

This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership. Key Responsibilities:

  • Lead the design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
  • Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
  • Build and integrate with AWS Lambda functions for Amazon Connect.
  • Extend & customize functionality using Open CTI interface.
  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
  • Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
  • Provide best practice guidance, governance & performance optimization.
  • Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.

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