Salesforce Operations Leader

2 weeks ago

Palakkad, Kerala, India beBeeLeader Full time ₹ 1,30,00,000 - ₹ 2,02,00,000

We are seeking an experienced professional to lead our Salesforce operations. As a strategic leader, you will oversee the administration, configuration, and maintenance of Salesforce instances, ensuring seamless delivery of technical support and continuous improvement of client Salesforce ecosystem.

Your role will be pivotal in optimizing business processes, driving operational excellence, and delivering world-class support experiences to internal stakeholders and end-users.

The ideal candidate will have 10+ years of experience managing Salesforce operations and technical support teams, with extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products.

Key Responsibilities:

  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.

Required Skills and Qualifications:

  • Bachelor's degree in business, Information Technology, Computer Science, or a related field.
  • Minimum 10 years of professional experience, including significant experience managing Salesforce operations and technical support teams.
  • Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products (Sales Cloud, Experience Cloud, etc.).
  • Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant) highly preferred.

This is a challenging opportunity for a skilled professional to drive innovation and optimize business processes.

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