Service Delivery Leader

2 weeks ago

Palakkad, Kerala, India beBeeDelivery Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title: Service Delivery Leader

A seasoned professional is required to lead delivery projects with expertise in project management, stakeholder engagement, and team leadership.

  • Project Management:

  • Define project scope, execute tasks, complete deliverables, coordinate staffing, and monitor results.
  • Effectively manage client communications and expectations through clear and concise updates.
  • Collaborate with the delivery team to recommend and deliver best-in-class services that meet or exceed client expectations.
  • Present project statuses to executive teams and other stakeholders through regular progress reports.
  • Manage risks to ensure successful project completion by identifying, classifying, prioritizing, mitigating, and developing contingency plans for risks appropriately.
  • Manage issues and changes to project scope by communicating effectively with stakeholders and making adjustments as needed.
  • Work as a team player and leader to effectively coordinate across functional teams and achieve project goals.
  • Ensure high throughput of development teams by identifying potential issues and roadblocks and working on preventing or eliminating them.
  • Support creation of high-quality client deliverables, including executive-level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, final recommendations, and contract redlines.
  • Demonstrate autonomy with minimal supervision while consistently delivering high-quality results within deadlines.
  • Exercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering organization's core values and behaviors.
  • Create an environment for growth of development team competencies and expertise via collaboration with a tech lead role representative.
Required Skills:

  • Minimum 10-12 years of experience as a dedicated full-time Project Manager of teams 10+.
  • Bachelor's Degree required; Project Management Professional (PMP) certification preferred.
  • A working knowledge of pharmaceutical, special pharmacy, patient services, or related industries.
  • Service Line: Pharma / Biotech; Patient Support Program.
  • Knowledge of drug development is essential.
  • A self-starter who can thrive in a fast-paced environment with minimal direct supervision.
  • Strong oral and written communication skills, polished executive presence, and ability to influence, including with members of C-suite client stakeholders.
  • Proficient in Microsoft PowerPoint and Word; strong proficiency in Excel a plus.
  • Working experience with European/USA clients.
  • Advanced level of skills in Salesforce/Hubspot.

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